What to Say to Get What You Want: Strong Words for 44 Challenging Types of Bosses, Employees, Co-workers, and Customers

Author: Lyle Sussman Samuel D. Deep
Publisher: The Perseus Books Group
Category: Psychology, Economics, Economics, Business & Management, Entrepreneurship, Personnel & Human Resources Management, Business Communication & Presentation
Book Format: Paperback

Is your boss a Perfectionist, demanding flawless results? Do you have Can-Do employees who can't deliver? Does a Drain siphon away your time? You can win cooperation from these people before they block your productivity. What to Say to Get What You Want provides the right words to motivate, convince, or soothe almost any personality.

Table Of Contents
The Ten Commandments Of Change * Expect the Best * Listen Before Talking; Think Before Acting * Get to the Point * Change What They Do, Not Who They Are * Model the Behavior You Desire * Adapt Your Approach to the Person * Provide for Dignity and Self-Respect * Appeal to Self-Interest * Rejoice at Success * Cut Your Losses with Remorse, Not Guilt Advisories For Getting The Best * Boss Advisories * Employee Advisories * Coworker Advisories * Customer Advisories
About Lyle Sussman
Sam Deep is a consultant and trainer from Pittsburgh.Lyle Sussman, Ph.D., is Professor of Management at the University of Louisville. Their other books include Yes, You Can! (80,000 sold) and What to Say to Get What You Want (60,000 sold). The Sandler Sales Institute provides sales training through its national network of 180 affiliates.


SKU BK-9780201577129
Barcode # 9780201577129
Brand The Perseus Books Group
Artist / Author Lyle Sussman Samuel D. Deep
Shipping Weight 0.5000kg
Shipping Width 13.700m
Shipping Height 2.300m
Shipping Length 21.100m

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